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SEPTEMBER 14, 2021

9:00 a.m.-2:00 p.m.

Web conference

0.4 CEUs available

The utility industry faces unprecedented challenges, including the pandemic, climate change, development and implementation of new technologies, a changing workforce, and equity issues. How the industry embraces transformation will be indicative of its success.


9:00 – 9:10         Welcome Remarks
Jordan Hemaidan, Partner, Industry Group Chair, Energy, Michael Best and Friedrich; WPUI Board Chair

9:10 – 10:00       What Changes Have Happened in the Utility Industry Over the Past Year? How Has the Utility Industry Been Impacted by COVID? – After over a year of the pandemic, what have the implications been for the utility industry? What other challenges has the utility industry been grappling with over the past year? What have we improved through innovation?

Matthew Spencer, Government Affairs Manager, Madison Gas and Electric

Karl Hoesly, Regional Vice President, Rates and Regulatory Affairs, Xcel Energy
Sarah Justus, Director of Construction, American Transmission Company
John McWilliams, Senior Innovation Engineer, Dairyland Power Cooperative

10:00 – 10:50      Is There a Changing Appetite for Reliability? – Extreme weather events are already becoming increasingly common and more intense. What have been some lessons learned from more recent extreme events? Are impacts to reliability in California and Texas changing the way consumers think about utility service?
Alison Silverstein, Consultant, Researcher, and Strategist, Alison Silverstein Consulting

10:50 – 11:00       Break

11:00 – 11:50       Practicality of Pilots and Decision Making by Utility Commissions – How do utility regulators factor a state’s climate goals into their decision making? What’s next beyond reliability and rate impacts? Is Integrated Resource Planning coming back?

Libby Jacobs, President, The Jacobs Group LLC

Tremaine Phillips, Commissioner, Michigan Public Service Commission
Joseph Sullivan, Commissioner, Minnesota Public Utilities Commission
Rebecca Cameron Valcq, Chair, Public Service Commission of Wisconsin

11:50 – 12:10       Break

12:10 – 1:00        Equity: The New Energy Metric – Equity in the utility space is increasingly being incorporated into new projects and goals, but the traditional metrics used in the industry do not reflect these changes. Learn how equity can be used as a standalone metric.
Sara Conzemius, Co-Founder & Co-Owner, Illume Advising
Laura Schauer, Vice President, Illume Advising

1:00 – 1:10           Break

 1:10 – 2:00         Customer Communication – The pandemic exacerbated debt recovery while at the same time nearly eliminating in-person customer contact. As we approach the new winter moratorium, how have utility communications with customers shifted? How are customers engaging with their utilities?

Corey Singletary, Director, Regulatory Affairs, Citizens Utility Board of Wisconsin

David Baron, Director, Credit & Collections Strategy and Operations, Peoples Gas Delivery
Chandra Farley, Founder, ReSolve Consulting Services and Environmental & Climate Justice Chair, Georgia NAACP
Karen Lusson, Staff Attorney, National Consumer Law Center

 2:00                     Adjourn

Registered attendees will be given web conference details and access to electronic materials.


February 12
Members-only Program: Utility Economic Overview for 2021 – Web Conference
March 3 
Public Utilities Law Update 2021 – Web Conference
March 16
Energy Storage – Web Conference
April 20, 21, 23, 28, 30
Regional Transmission Organization Fundamentals: Background, Purpose, Future – Web Conference
June 16
Overview of Hydrogen Technologies – Members-only Web Conference
September 21-23, 28 & 29 and October 5-8
Energy Utility Basics – Web Conference
October 27
Water Utilities Partnering for Success – Web Conference

for 09.14.2021 Transformation of the Utility Industry program

Cancellations made before COB 09.08.2021 will be refunded all but a $25 service fee.
No refunds will be given once the web conference credentials and/or program materials have been emailed to registrants.